Hey there! At Umart, we want your orders to reach you in perfect condition every time. We know how exciting it is to track your purchases, and we share your anticipation.
Once your item starts its journey, you'll get a tracking number in your inbox. Use this number to follow your order’s progress. Chat directly with our Delivery Partner using your tracking number for any delivery details or inquiries. Alternatively, you can contact our Customer Service Team and we can speak to the Delivery Partner on your behalf.
While our insights into your order’s location are as detailed as the tracking notifications from our delivery partner, we're here to ensure your experience is smooth and enjoyable and resolve any issues that might come up.
When Items Play Hide and Seek: Lost in Transit
Sometimes, items take unexpected detours. If your order hasn’t arrived one business day beyond the estimated delivery date, contact our delivery partner first. They'll help locate your wandering item. If the delay exceeds three business days, call or email us, and we’ll step in to help.
Patience is key during these searches as they can take some time. Rest assured, whether your item is found or deemed lost, we'll ensure you’re satisfied with a replacement or a refund, depending on your preference and stock availability.
In-Transit Tumbles: Damaged Items
Occasionally, items may get damaged during transit. If this happens, contact us right away. Often, the external packaging absorbs the impact, protecting the products inside. Inspect your items thoroughly.
Document the damage with plenty of photos, including the packaging (inside and out), and share them with us as soon as possible. We're committed to resolving the issue quickly. If the damage is confirmed and it occurred during transit, a replacement will be on its way, or we’ll arrange for the item's return.
At Umart, we strive for excellence and transparency, optimizing value for money while ensuring your utmost satisfaction. We welcome your feedback and are always here to help with any concerns.
Whether you’re a professional, student, DIY enthusiast, or parent, we aim to make your experience with us unparalleled and meet your needs with the highest level of customer satisfaction.
