MSY's Price and delivery were awesome, and the rating is purely for the product, not MSY. Setup was easy and within a few minutes, I got the device up and running with 4 devices accessing it and backing up simultaneously. However, the functionality is so limited. Once you get your phone back automatically the folder name cannot be changed to your likely (if you do it will re-create a folder with the original folder name creating a duplicate backup). There is no desktop app to directly connect. You cannot download folders from it once uploaded through their browser app or iOS or Android app. You can only download photo files. In my opinion, this is only good for photo backup. You can connect through the network if you are on the same network which gives you bit more flexibility to control folders.