Unfortunately, there are times when we, as a business, may place a block on an account.
Per Section 6.4 of our Terms & Conditions, we hold the unconditional right to engage in a purchase contract with our valued customers. To comprehend our policies in more detail, you are encouraged to review our Terms & Conditions. You can find more information about our Terms & Conditions here.
There are several reasons why an account may be blocked; we have listed some of these reasons below. Please be aware that this list is not exhaustive, and accounts may be blocked for reasons other than those listed below:
- When an account has been used for fraudulent or suspected illegal reasons
- Where an account has an outstanding balance or bad debt
- When an account has been identified as a reseller
- Where there may be any ongoing, pending or resolved legal matters
- Where a person has been violent, abusive, aggressive, displays anti-social behaviour or is generally difficult to deal with
Our dedicated team, striving for world-class excellence, typically cannot divulge additional specifics regarding this matter. Each case undergoes meticulous assessment by our management before the implementation of a block and is reconsidered individually.
If you find this action misapplied, we sincerely urge you to reach out to our Customer Service Team at feedback@umart.com.au. Your concerns will be promptly relayed to our management for a thorough examination, reflecting our commitment to fighting for the customer and delivering optimal value for money with perfection in execution.
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