At Umart, we strive to ensure each of your orders reaches you in perfect condition, on time, every time. We understand the excitement of tracking your ordered products, and we share your anticipation.
Once your item embarks on its journey to you, a tracking number will be sent to your inbox. Use this number to follow your order’s movements. For any delivery details or inquiries, feel free to chat directly with our Delivery Partner, providing them with your tracking number.
Regrettably, our insights into your order’s whereabouts are as extensive as the tracking notifications from our delivery partner. But fret not! We'll be by your side, ensuring your experience is seamless and delightful, resolving any hiccups that may occur along the way.
When Items Play Hide and Seek: Lost in Transit
Sometimes, items take a detour and don’t arrive as expected. If your order decides to extend its journey by more than one business day beyond the estimated arrival, a conversation with our delivery partner should be your first move. They will be your detective, locating your wandering item. If the delay exceeds three business days, give us a call or send us an email, and we’ll step up the search.
When such searches are launched, patience is a virtue; the extensive hunt can take its time. However, rest assured, whether it’s found frolicking somewhere, or it’s deemed ‘lost,’ we’ll ensure your satisfaction, be it through a replacement or a refund, harmonizing with your preference and stock availability.
In-Transit Tumbles: Damaged Items
Every so often, items may face rough tides and sustain damage during transit. In such cases, please contact us as soon as possible. Often, the external packaging bears the brunt, shielding the products within. A thorough inspection is recommended.
Document the state with ample pictures and share them with us. Our commitment is to resolve the issue as quickly as possible for you. If the damage is confirmed and its found the damage occurred int ransit, a replacement will swiftly be on its way, or arrangements for the item's return will be made.
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Our pursuit of world-class excellence and perfection in execution is unwavering. We believe in keeping things simple and transparent, optimizing value for money while fighting for our customers’ utmost satisfaction. We welcome your feedback and queries and are always here to assist you in navigating through any issues or concerns.
Whether you are a professional, student, DIY enthusiast, or a parent, we are here to ensure your experience with us is unparalleled and your needs are met with the highest level of excellence and customer satisfaction.
