What is your Returns policy?
At Umart, your convenience is paramount. Therefore, we offer a 30 Day Change of Mind Returns Policy.
Should you decide to return your purchase, please review the below information and either contact our Support Team or speak to us in-store within 30 days of purchase. This will allow you to organise your product's return and either secure store credit or receive a refund of your product's purchase price (excluding initial delivery & handling charges).
Change of Mind Returns
Under Australian Consumer Law, businesses are not obligated to accept returns based purely on a change of mind. Nonetheless, at Umart, we strive to deliver top-tier customer service. We recognise that sometimes needs or circumstances change post-purchase. Hence, under specific conditions, we might be able to accept your item as a 'Change of Mind' return. Please understand that such returns are not guaranteed and are always subject to our approval. If you're uncertain or have queries regarding this, our Support Team is always here to assist.
Products for 'Change of Mind' returns must be in their original, FACTORY SEALED condition. We will no longer accept products that have been opened (including those with broken seals or removed shrinkwrap) for 'Change of Mind' returns. An exception to this would be if you were given incorrect advice or misled regarding a product's suitability by our staff or website.
Exclusions
Certain products, including those ordered specifically for quoted projects, enterprise equipment, Preorders, Custom PC's, sale, or open box items, are not included in this policy.
Moreover, in our commitment to deter resellers and scalpers from speculative purchases, we hold the right to decline a 'Change of Mind' return for bulk orders consisting of more than three units.
Procedure for Returns
If returning in-store is inconvenient, please send your item to the provided addresses after completing the Change of Mind Return Form. Products remain under warranty for faults or defects.
Address
Queensland - Mansfield Store Umart Online, 46 Dividend Street, Mansfield, Qld, 4122.
Issues Upon Arrival
For items Dead on Arrival (DOA), Damaged in Transit, Faulty, or Delivered Incorrectly, please immediately contact our Customer Service team. We will assist you in resolving any concerns by possibly having the product returned in suitable packaging (preferably its original packaging).
Details Required for Efficient Resolution
Your full name, best contact telephone number, address, and most importantly, your email address;
Tax Invoice or Order Number and, if applicable, the relevant tracking numbers;
Any relevant serial number(s) for the item; and
Reason for return.
Upon receiving the item, Umart will assign a Return Authority (RA) number via email and test the item. Depending on the circumstances, we will attempt to repair the item(s). In some circumstances, referral to the manufacturer for further testing and advice may be necessary.
If the product is incorrectly delivered, contact our Customer Service team for no-cost returns, and arrangements for the correct product to be delivered.
Merchantable Quality, Purpose Fitness, and Advertised Accuracy
Contact our Customer Service team if you receive any product not of merchantable quality, unfit for its intended purpose made known to us, or does not match the description provided. We adhere strictly to the Australian Consumer Law, providing advice on quality and fit for purpose, encouraging customers to understand their rights by visiting consumerlaw.gov.au.
Efficient Resolution
For the efficient dealing of such situations, the provision of your full details, Tax Invoice, or Order Number, and the reason for the return is essential. A Return Authority (RA) Number will be supplied by email upon receipt of the returned product with your full details provided. We arrange for testing, repairing, or replacement of the product, or a refund where appropriate, reflecting our commitment to customer satisfaction and world-class excellence.
Conclusion
All returns are subject to the Umart Online Warranty Policy, and the Umart Online Terms and Conditions. We encourage engagement and welcome your feedback and comments, maintaining transparency and accountability to build trust and provide reliable and verified information.
For further clarifications and assistance, please feel free to reach out to our Support Team. We are here to help clarify any concerns you may have and ensure a seamless, customer-centric experience at Umart Online.
